Privacy Policy
At pixelzen, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
Last updated: December 2024
Introduction
Welcome to pixelzen ("Company," "we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pixelzen and use our services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy.
Information We Collect
Personal Data
We may collect personally identifiable information that you voluntarily provide to us when you:
- Register for an account or use our services
- Subscribe to our newsletter or mailing lists
- Fill out forms, surveys, or questionnaires
- Contact us via email, phone, or live chat
- Participate in contests, promotions, or special offers
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address and geographic location
- Browser type and version
- Operating system
- Referring website addresses
- Pages visited and time spent on each page
- Clickstream data and usage patterns
How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
- Deliver requested services and products
- Process transactions and fulfill orders
- Provide customer support
- Manage user accounts
Communication
- Send administrative information
- Respond to inquiries and requests
- Provide technical support
- Send service-related notifications
Marketing & Analytics
- Send promotional materials
- Analyze website usage and trends
- Improve our services
- Personalize user experience
Legal & Security
- Comply with legal obligations
- Protect against fraud and abuse
- Enforce our terms of service
- Resolve disputes
Data Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We may share your information with third-party service providers who assist us in operating our website, conducting business, or serving users. These providers have access to your information only to perform these tasks on our behalf.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your information.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
Consent
We may share your information with your consent or at your direction. We will obtain explicit consent before sharing sensitive personal information.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
Encryption
All data transmission is encrypted using SSL/TLS protocols
Access Controls
Strict access controls and authentication mechanisms
Regular Audits
Regular security audits and vulnerability assessments
Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These rights may include:
| Right | Description |
|---|---|
| Access | Request access to your personal information we hold |
| Rectification | Request correction of inaccurate or incomplete data |
| Erasure | Request deletion of your personal information |
| Portability | Request transfer of your data to another service |
| Restriction | Request limitation of processing your information |
| Objection | Object to processing based on legitimate interests |
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.
Email: [email protected]
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention practices include:
Account Information
Retained while your account is active and for 3 years after account closure for legal and business purposes.
Transaction Data
Retained for 7 years to comply with financial regulations and tax requirements.
Marketing Data
Retained until you unsubscribe or request deletion, or for 2 years of inactivity.
Technical Data
Log files and technical data are retained for up to 1 year for security and performance monitoring.
Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information from our servers promptly.
Parental Guidance
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate action.
For users in the European Union, we do not knowingly collect personal information from children under the age of 16 (or the age set by local law). If we become aware that we have collected personal information from a child below the applicable age, we will delete such information from our servers.
International Data Transfers
Your information may be transferred to, stored, and processed in countries other than your own. These countries may have different data protection laws than your country of residence. By using our services, you consent to the transfer of your information to countries outside your country of residence.
Safeguards for International Transfers
When we transfer your personal information internationally, we implement appropriate safeguards to protect your information:
- Standard Contractual Clauses: We use EU-approved Standard Contractual Clauses for transfers from the EU
- Adequacy Decisions: We rely on adequacy decisions where available
- Certification Schemes: We participate in recognized certification schemes
- Binding Corporate Rules: We implement binding corporate rules for intra-group transfers
If you are located in the European Economic Area (EEA), you have additional rights regarding international transfers of your personal information. For more information about these safeguards, please contact us using the information provided below.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
Email Notice
Sending an email to the address you provided
Website Notification
Posting a notice on our website
App Notification
Sending a push notification (if applicable)
Important: We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us using the following information:
Company Information
pixelzen
SM Lanang Premier, Davao City, Philippines
Mon-Fri: 9:00-18:00 PST
Quick Actions
Data Protection Officer
For EU residents, you may also contact our Data Protection Officer (DPO) directly:
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